Shipping Info
UK Mainland Shipping
For all orders within the UK mainland, we are thrilled to provide free shipping on all items and orders. Meaning you can enjoy shopping without the worry of any additional shipping costs.
Order to Delivery Times: The delivery times for UK mainland orders vary based on the product(s) you’ve purchased and their respective warehouse or workshop locations. The estimated delivery time ranges from as quick as 24 hours to up to 10 working days. To get accurate shipping estimates for each item, please refer to the information provided on the product page.
Order Updates: You will receive full updates on the progress of your order from your complimentary concierge assistant via email. You can contact your free concierge assistant at any time for updates and information.
Shipping Tracking: Stay informed about your shipment’s progress by visiting our Shipping Tracking Page (COMING SOON). Here, you can find detailed information about the courier handling your delivery and the estimated time of arrival (ETA).
Larger Orders: In some cases, larger orders might need to be divided into multiple shipments, each managed by different couriers. This approach ensures the safe and efficient delivery of your items.
International Shipping
For our valued customers outside the UK mainland, we offer competitive international shipping rates. Please get in touch with us to receive a personalised quote for shipping to your location.
Additional Services
Concierge Service: All orders come with our complimentary concierge service. We’re here to assist you around the clock, ensuring that your shopping experience is smooth and enjoyable.
Customer Support: Our dedicated customer support team is on hand to address any queries or concerns you might have throughout the delivery process.
Tailored Delivery: If you have specific delivery requirements, such as a preferred delivery date or a hard-to-reach address, please don’t hesitate to contact us. We’ll work with you to ensure your items are delivered according to your needs.
Premium White Glove Delivery: For the ultimate luxury experience, inquire about our premium white glove delivery service. This includes fully tailored any-room delivery, assembly, installation, and removal of packaging waste. Contact us for a free quote.
Quality Assurance
Important Note: We kindly ask you to thoroughly inspect all items upon delivery. If you notice any damage, please do not accept or sign for the delivery. Instead, contact our customer support team immediately to report the issue.
Thank you for choosing Esoterior. We’re excited to be part of your home transformation journey. If you have any questions or need further assistance, feel free to reach out to us at any time. Your satisfaction is our commitment.