At Esoterior.co.uk, we take immense pride in providing you with top-quality furniture and exceptional customer service. Our returns policy is designed to ensure your shopping experience is smooth, hassle-free, and in full compliance with UK regulations. Please take a moment to read through the following details to understand how returns are handled for your peace of mind.

1. Faulty or Damaged Goods:
We understand that sometimes unforeseen issues can arise with products. In the unfortunate event that you receive furniture that is faulty or damaged, rest assured that we’ve got you covered. Our commitment to your satisfaction means that we will happily replace or repair any faulty or damaged items at no additional cost to you.

2. Unwanted Returns:
If you decide that an item you’ve ordered isn’t quite what you envisioned, we understand. You have the option to return unwanted goods, but please note that return expenses will be incurred by you, the buyer. We kindly ask for your understanding on this matter, as it helps us keep our prices competitive while offering high-quality products. If you need any further information about an item prior to purchasing, get in touch with our knowledgable and friendly team who will give you as much information as you require.

3. Pre-Delivery Inspection:
Your satisfaction begins the moment your furniture arrives. We strongly encourage you to inspect both the goods and their packaging for any signs of damage before signing for the delivery. If you notice any issues, please make a note on the delivery receipt or refuse the delivery altogether. This proactive step will greatly assist us in expediting any necessary replacements or refunds.

4. Unwanted Item(s) Return Process:
Should you need to return an item, please follow these steps:

a. Contact Us: Get in touch with our friendly customer support team within 14 days of receiving the item. Provide your order number and a brief explanation of the reason for return.

b. Return Authorisation: Our team will guide you through the necessary return authorization process and provide you with the required details for returning the item.

c. Packaging: Pack the item securely in its original packaging, ensuring it is well protected to prevent any damage during transit.

d. Repackaging and Restocking Fees: Please be advised that, in instances where items are returned with missing or damaged packaging, the company reserves the right to impose repackaging and restocking fees of up to 25% of the item’s value. This measure helps maintain the quality of our offerings and covers the cost of restoring the item to a condition suitable for resale. This will be wavered on items returned in an as new condition.

e. Shipping: Arrange the return shipment using a reputable courier or postal service. Please ensure the item is appropriately insured and tracked, as we cannot be responsible for items that are lost or damaged during return transit.

f. Refund or Replacement: Once we receive the returned item and verify its condition, we will process your refund or replacement promptly, according to your preference.

5. Damaged Goods Return Process:

a. Inspect all items thoroughly on arrival. Do not accept any damaged or faulty items. If you discover damage after signing please contact us and report the damages/defects within 48hours of delivery.

b. Get in touch with our friendly customer support team immediately. Include a full description of the damages or defects, plus images to support your claim. Our best point of contact is info@esoterior.co.uk

c. A free collection or postal drop off will be arranged as per your preference and schedule.

d. Repackage the goods as well as possible, with the provided prepaid shipping label/QR code.

e. Return the goods via the arranged method of return.

f. A full refund or replacement will be promptly processed upon delivery  & inspection of your damaged/defective item(s).

6. Made to Order / Custom Orders

6. Our Pledge:
Our team is committed to making your shopping experience a delightful one. We aim to handle all returns with the utmost care, ensuring your concerns are addressed promptly and professionally. While we hope that you’ll be thrilled with your purchase, we’re here to assist you every step of the way should any issues arise.

Thank you for choosing Esoterior.co.uk for your furniture needs. We truly value your trust and look forward to serving you with excellence.

Warm regards,

Team Esoterior